Customer Service: Monday - Friday 9:00am - 4:00pm Pacific Standard Time Call: (323)589-1200 Mail inquiries to: Line & Dot 2807 S. Santa Fe Ave Vernon, CA 90058 ATTN: Customer Service Dept Email: info@thelineanddot.com Return Policy: All sales final. No returns accepted without prior authorization. Any claims must be expressed within 14 days of receipt of goods. After this period, a 15% restocking fee will be assessed on all claims. No cash refunds; in-house credit only.